Refund Policy

This Refund Policy governs the terms and conditions under which Project Solutions Consulting processes returns, refunds, and related claims. By engaging with our services or purchasing goods, you agree to be bound by this Refund Policy.

This policy is designed to comply with relevant consumer protection laws, including the EU Consumer Rights Directive where applicable. Please review it carefully before proceeding with your transactions.

Eligibility for Refunds

• Refunds are applicable for standard goods that are returned within 14 days of receipt, provided they are unused, undamaged, and in resellable condition.

• Services, including consulting, agent agreements, and supplier sourcing, are non-refundable once initiated or completed.

• Custom orders, goods, or services tailored to the client’s requirements are considered non-refundable unless defective or not as specified in the agreement.

Process for Refund Requests

1. Contact us at info@ps-24.eu within 14 days of receipt for eligible goods to initiate a return or refund request.

2. Provide proof of purchase, such as an invoice or order confirmation.

3. Returned goods must be sent to the address specified in our return instructions, which will be provided upon request.

Conditions for Refunds

• Goods must be in unused, undamaged, and original packaging.

• Return shipping costs are the client’s responsibility unless the goods are defective or incorrectly supplied.

• Refunds will be processed within 14 days of receiving the returned goods, provided they meet the above conditions.

Exclusions

• Goods made to the client’s specifications or clearly personalized.

• Services that have been initiated or completed.

• Goods that are not suitable for return due to health protection or hygiene reasons, once unsealed.

Clear Return Timeframes

• Specify the time period for returns (e.g., 14 days for standard goods).

• State that the timeframe begins from the date of receipt.

Non-Refundable Items and Services

• Clearly outline which goods and services are non-refundable (e.g., custom orders, consulting services).

• Include details about exceptions, such as defective or misrepresented goods.

Refund Process and Conditions

• Describe the steps for initiating a refund, including contact information and required documentation.

• Define the condition of goods eligible for refunds (e.g., unused, undamaged).

• Mention who is responsible for return shipping costs.

Contact Information

Provide clear contact details for refund inquiries:

• Email: info@ps-24.eu

• Phone: (nr telefonu)

• Website: ps-24.eu

Legal Compliance

Ensure the policy complies with local consumer protection laws, such as the EU Consumer Rights Directive, where applicable.

Amendments

State that the company reserves the right to amend the Refund Policy from time to time and that clients should review the policy before making a purchase or engaging services.

For any questions or concerns regarding this Refund Policy, contact us at:

Project Solutions Consulting
(adres)
info@ps-24.eu
(nr telefonu)
ps-24.eu